Shopping with Ease at Bellenza
At Bellenza, we strive to
not only provide each and every customer with
an excellent selection of unique wedding favors,
attendant gifts, and bridal accessories, but
also ensure that your online shopping experience
is enjoyable and straightforward. Please feel
free to contact us for any questions concerning
our products, services, or policies - email
us at: 
Order Information
For fast and secure purchasing, we encourage
all our customers to order through our website.
Our website features Secure Sockets Layer
(SSL), which allow your orders and personal
information to be transmitted securely. If
you have any questions about ordering, please
feel free to contact
Alternatively, you can also call (213) 620
- 9811 from Monday to Friday (9AM to 5PM PST
/ PDT). We would be more than happy to provide
assistance. You can also complete
a contact form - go
to page. All inquiries will be
answered within 24 - 48 hours upon receipt.
Order Processing
Orders are processed as
they are received. All orders received after
2:00 PM (PST/PDT), will be processed the following
business day. We do not process orders during
the weekends and holidays. Lead-time to process
an order may vary depending upon the product,
personalization requirement, and in-stock
availability. Please note that lead-time to
process an order does not include shipping
transit time from our facility. Once your
order has been placed, a confirmation email
will be sent out informing you that we have
received your order with an estimated shipping
date. We may also follow-up this email notification
by verifying your order and requesting additional
information.
Payment Options
Presently, we only accept
credit cards from Visa and MasterCard. We
do not accept personal checks, money orders,
and COD.
Sales Tax
Our corporate office is
located in California; we are required by
law to collect sales tax on all orders shipped
to addresses within the State of California.
Shipping Information
Bellenza ships throughout
the United States, including Alaska and Hawaii;
we are unable to ship to PO Boxes and APO/FPO.
For orders and shipping inquiries to Puerto
Rico, Canada, Japan, Australia, and the UK,
please contact 
We offer three (3) shipping services throughout
the 48 states: standard ground shipping, 3rd
business day, and 2nd business day. For shipping
to Hawaii and Alaska, standard ground shipping
is only available. Your shipping fee will
be calculated during the checkout process
and will depend on the type of service that
you choose. Please remember that your estimated
delivery time will also depend on the product
lead-time. We may require signature upon
delivery for some orders to ensure that you
receive your shipment in a timely manner;
this is at no additional cost to clients.
Return Policy
Bellenza values high quality
and excellent service and we hope that you
are happy with your purchase. If the items
you ordered fail to meet your expectations,
please contact our customer care department
within fifteen calendar (15) days of receiving
your order to initiate a return authorization.
We will only accept orders with a valid return
merchandise authorization (RMA) number, and
those that are returned within fifteen calendar
(15) days from the day the RMA was issued
- items that are returned after this 15-day
period will not be accepted nor exchanged.
No exceptions accepted. Once
we receive your returned merchandise, we will
refund the merchandise amount less 5% restocking
fee and any shipping charges. We do not refund
the initial shipping charges of an order.
Absolutely no returns or exchanges will be
accepted after 15 days as determined by your
order's delivery date.
All products to be returned must be unused
in the set sold, and in its original packaging.
Due to the handmade nature of many of our
products, there will be slight variations
that are inherent to size, color, and other
factors.
Please
note that the following items are non-returnable:
- products that have been personalized such
as customized favor tags
- candles
that have been used
- products that have been opened from their
original shrink-wrap packaging
- partial returns - items must be returned
in the original set it was sold
- products that are on sale
- products that have been damaged
Please note that the following
items can only be exchanged:
- items marked as special order such
as our handmade ring pillows
For your added security, we advise
that you ship all returned merchandise insured
against damage through a reputable courier
(e.g., FedEx®, UPS™, etc.). Bellenza
is not responsible for the cost of shipping
returned items. Credits are not issued to
any lost packages, as well as, products that
are non-refundable, which are returned to
us. We will not be liable for merchandise
that arrive damage or become lost in transit.
We reserve the right to reject any returns
that do not meet our policy. Moreover, packages
that are sent back to us without a return
addressee will not be accepted - it will be
discarded to ensure the safety of our facility.
Website Experience
It is our hope that your
visit is seamless at Bellenza. From browsing
through our collection of unique products
to learning new
wedding favors and theme ideas, if you
encounter any technical difficulties related
to this website, please contact our technical
support department at 
Feedback and Press Inquiries
Thank you for visiting Bellenza.
We would be delighted to hear from you; please
send your feedback, comments, and any other
inquiries to 
All correspondence will be answered
by our corporate office within 24 - 48 hours
upon receipt.
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