Return Home | Previous Page

Shipping and Order Policies at Bellenza

Shopping with Ease at Bellenza

At Bellenza, we strive to not only provide each and every customer with an excellent selection of unique wedding favors, attendant gifts, and bridal accessories, but also ensure that your online shopping experience is enjoyable and straightforward. Please feel free to contact us for any questions concerning our products, services, or policies - email us at:

Order Information

For fast and secure purchasing, we encourage all our customers to order through our website. Our website features Secure Sockets Layer (SSL), which allow your orders and personal information to be transmitted securely. If you have any questions about ordering, please feel free to contact Alternatively, you can also complete a contact form - go to page. We would be more than happy to provide assistance. Bellenza does not accept orders made via e-mail or phone. All orders must be placed online.

Order Processing

Orders are processed as they are received. All orders received after 2:00 PM (PST/PDT), will be processed the following business day. We do not process orders during the weekends and holidays. Lead-time to process an order may vary depending upon the product, personalization requirement, and in-stock availability. Please note that lead-time to process an order does not include shipping transit time from our facility. Once your order has been placed, a confirmation email will be sent out informing you that we have received your order with an estimated shipping date. We may also follow-up this email notification by verifying your order and requesting additional information.

Payment Options

Presently, we only accept credit cards from Visa and MasterCard. We do not accept money orders and COD. If paying by check, please send us an email for instructions.

Sales Tax

Our corporate office is located in California; we are required by law to collect sales tax on all orders shipped to addresses within the State of California.

Shipping Information

Bellenza ships throughout the United States, including Alaska and Hawaii; we are unable to ship to PO Boxes and APO/FPO. For orders and shipping inquiries to Puerto Rico, Canada, Australia, UK, Ireland, Monaco, Singapore, and Japan. Please send us an email for ordering instructions., including other overseas destinations, please contact We offer three (3) shipping services throughout the 48 states: standard ground shipping, 3rd business day, and 2nd business day. For shipping to Hawaii and Alaska, standard ground shipping is only available. Your shipping fee will be calculated during the checkout process and will depend on the type of service that you choose. Please remember that your estimated delivery time will also depend on the product lead-time. We may require signature upon delivery for some orders to ensure that you receive your shipment in a timely manner; this is at no additional cost to clients.

Return Policy

Bellenza values high quality and excellent service and we hope that you are happy with your purchase. If the items you ordered fail to meet your expectations, please contact our customer care department within ten calendar (10) days of receiving your order to initiate a return authorization.

We will only accept orders with a valid return merchandise authorization (RMA) number, and those that are returned within ten calendar (10) days from the day the RMA was issued - items that are returned after this 10-day period will not be accepted nor exchanged. No exceptions accepted. Once we receive your returned merchandise, we will refund the merchandise amount less 15% restocking fee and any shipping charges. We do not refund the initial shipping charges of an order. Absolutely no returns or exchanges will be accepted after 10 days as determined by your order's delivery date.

All products to be returned must be unused in the set sold, and in its original packaging.
Due to the handmade nature of many of our products, there will be slight variations that are inherent to size, color, and other factors.

Please note that the following items are non-returnable:

- products that have been personalized such as customized favor tags

- candles that have been used

- products that have been opened from their original shrink-wrap packaging

- partial returns - items must be returned in the original set it was sold

- products that are on sale

- products that have been damaged

Please note that the following items can only be exchanged:

- items marked as special order such as our handmade ring pillows and shawls

For your added security, we advise that you ship all returned merchandise insured against damage through a reputable courier (e.g., FedEx®, UPS™, etc.). Bellenza is not responsible for the cost of shipping returned items. Credits are not issued to any lost packages, as well as, products that are non-refundable, which are returned to us. We will not be liable for merchandise that arrive damage or become lost in transit. We reserve the right to reject any returns that do not meet our policy. Moreover, packages that are sent back to us without a return addressee will not be accepted - it will be discarded to ensure the safety of our facility.

Website Experience

It is our hope that your visit is seamless at Bellenza. From browsing through our collection of unique products to learning new wedding favors and theme ideas, if you encounter any technical difficulties related to this website, please contact our technical support department at

Feedback and Press Inquiries

Thank you for visiting Bellenza. We would be delighted to hear from you; please send your feedback, comments, and any other inquiries to All correspondence will be answered by our corporate office within 24 - 48 hours upon receipt.

[ back to top ]

About Bellenza | Policies | Privacy & Security | Terms & Conditions | Materials Guide | Site Map | Bridal Resources